Full Time Positions
The Customer Service Representative (CSR) promotes client products and services by taking in-bound sales and service calls from our customers in a 24×7 environment. They answer customer inquiries about products, stores and general company information. They also solve issues related to placing orders and assist customers with placing orders.
Answer incoming calls from customers who need assistance placing orders & seeking advice/information or who have service related inquiries.
Utilize appropriate sales techniques to build good customer relationships and enhance the buying experience for the customer.
Set appropriate expectations for the customer and exceed customer commitments.
Follow-up on issues for customers until resolution is reached.
Record details of contacts received in various systems.
Provide accurate information to customers regarding the billing, shipping and handling of their order.
Communicate policies and procedures to the customer in a positive manner.
· Excellent verbal communication skills and good listening skills.
· Ability to stay calm under pressure.
· Dependable attendance work history.
· Strong sense of urgency to complete work quickly and accurately.
6 months experience required in a similar role.
Bilingual an asset.